Returns & Refunds PolicyUpdated 2 years ago
Consumer right of return and refund
Please note, all returns are at the customer's own cost. (Unless item is deemed defective or damaged).
30 DAYS RETURNS/REFUND POLICY
PLEASE DO NOT SEND YOUR RETURNS VIA YODEL AS WE MAY NOT RECIEVE THEM
Items must be unused and re-sellable as new, including undamaged packaging. Apparel and accessories must be returned in the original packaging provided and inside a protective shipping box/postal bag. All branded tags and barcode labels must be attached and intact. Damaged packaging will incur a deduction of refund amount.
Please ensure to enclose any original paperwork as proof of purchase, any item(s) returned without proof of purchase will be refused.
*Please note, any orders placed online must be returned to:
LAVAIR LTD
C/O REFUEL GLOBAL BRANDS LTD
5 JEFFERSON WAY
THAME
OXFORDSHIRE
OX9 3SZ
UNITED KINGDOM
EXCHANGES
Please allow up to three working days from receipt of the return goods for the replacement to be dispatched.
Please note that if we do not have the available stock for the requested exchange, a refund will automatically be processed and a confirmation email will be sent.
Please ensure to state the replacement style, size, and colour on the returns form.
We are only able to exchange like-for-like items (of the same monetary value).
FAULTY ITEMS
Unfortunately, some items are not as they are supposed to be. If you believe you may have received a faulty item, please send it back to the returns address below:
LAVAIR LTD
C/O REFUEL GLOBAL BRANDS LTD
5 JEFFERSON WAY
THAME
OXFORDSHIRE
OX9 3SZ
UNITED KINGDOM
Once we have received your item it will be assessed, and a member of the returns team will be in touch accordingly.
Please ensure to fill in the relevant section on the returns form. We do not offer free returns on exchanges or refunds, however, if your item is deemed faulty upon assessment LAVAIR LTD will refund all postal charges incurred, please ensure to enclose proof of postage otherwise we will be unable to reimburse your costs.
INTERNATIONAL RETURNS
To arrange a return, you must contact [email protected] stating your order number and the reason for return. Once your return has been approved, goods can be sent to:
LAVAIR LTD
C/O REFUEL GLOBAL BRANDS LTD
5 JEFFERSON WAY
THAME
OXFORDSHIRE
OX9 3SZ
UNITED KINGDOM
All International Orders must inform our hub of their interest to return their goods within 28 Days. We are unable to provide international exchanges at this current time.
This clause only applies if you are a consumer.
If you are a consumer, you have a legal right to cancel a contract during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.
Your legal right to cancel a contract starts from the date of the dispatch confirmation. If the products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
To cancel a contract, [please contact us in writing to tell us by sending an e-mail to [email protected] or please contact our customer services telephone line. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. [If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.]
You will receive a full refund of the price you paid for the products, this does not include postage costs unless the item is deemed faulty. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation.
We refund you on the credit card or debit card used by you to pay.
If the products were delivered to you:
• you must return the products to us as soon as reasonably practicable;
• you will be responsible for the cost of returning the products to us unless the item is deemed faulty. We refund the full value of the postage costs for reasons a) the incorrect item was dispatched b) the item is deemed faulty.
• you have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.
Details of your legal right to cancel and an explanation of how to exercise it are provided in the dispatch confirmation.
Refund Policy
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.
We reserve the right to refuse any returned/exchanged item that does not meet reasonable condition and quality standards upon inspection, and any item that is deemed defective and/or damaged at the fault of the customer.
Faulty Product
Any claims on faulty goods must be submitted within 30 days of your purchase date. Any claims after this time has expired cannot be considered.
Any products returned to us which you claim to be defective will be checked and verified by our technicians. Any returned products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the product until full payment has been received by us for the return transport costs.
If you notify a problem to us under this condition, our only obligation will be, at your option:
(a) to make good any shortage or non-delivery;
(b) to replace or repair any goods that are damaged or defective; or
(c) to refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as above.
Limitation of Liability
The Company will not be liable to you for any loss or damage in circumstances where:
(a) There is no breach of a legal duty owed to you by the supplier or by its employees or agents;
(b) Such loss or damage is not a reasonably foreseeable result of any such breach;
(c) Any increase in loss or damage resulting from breach by you of any term of this contract.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
If you have any further questions about our returns & refunds policy, please Contact Us.